Last Revised: May 30, 2018
We collect Non-Personal Information. This information is non-identifiable and anonymous, and cannot be traced back by standard means to an identity of the user. We may gather, collect and record the information relating to such usage, either independently or through the help of third-party service providers as detailed below. Non-personal Information which is gathered consists of technical information and behavioural information, type of operating system, type of browser, screen resolution, browser and keyboard language, User's 'click stream' on our Site, the activities of the User on our Site, etc.
b. The second type of information is individually identifiable information ("Personal Information"). This information identifies or may identify when put together with other information an individual and is of private and/or sensitive nature. It is collected in several ways as provided below:
For avoidance of doubt, any Non-Personal Information connected or linked to any Personal Information shall be deemed a Personal Information as long as such connection or linkage exists.
Non-personal Information is collected in order to:
Personal Information is collected in order to:
Telesofia may transfer and disclose Non-personal Information to third parties at its own discretion.
Telesofia will not share any Personal Information it collects with any third party, other than in the following cases:
(a) when you agree or direct us to share.
(b) to satisfy any applicable law, regulation, legal process, subpoena or governmental request;
(d) to detect, prevent, or otherwise address fraud, security or technical issues;
(e) to respond to User's support requests;
(f) respond to claims that any content available on the Site violates the rights of third-parties;
(g) to respond to claims that contact information (e.g. name, e-mail address, etc.) of a third-party had been posted or transmitted without their consent or as a form of harassment;
(h) to protect the rights, property, or personal safety of Telesofia, its Users, or the general public;
(i) when Telesofia is undergoing any change in control, including by means of merger, acquisition or purchase of all or substantially all of its assets;
(j) to assist us with part of our business operations. We do this with partners and contractors, who process information for us, under our instructions, and in compliance with appropriate confidentiality obligations and security measures.
(k) to store data and to promote security, to collect, hold and/or manage your Personal Information through Telesofia's third party service providers as further listed below.
These service providers provide their services globally which means that your data might be transferred outside of your country, to a country that does not have the same data protection laws as your jurisdiction including the United States; Such service providers maintain their own privacy policies.
While using the Services and Site we use third party software or services, in order to collect, store and/or process the information detailed herein. Such services include without limitation:
All the services mentioned above have declared that they are EU-US Privacy Shield certified.
As mentioned above, except for in specific usage cases, we do not retain personal identifiable information.
If you registered to receive personalized patient services and would like to remove or update your details you can contact your health care provider who assisted you in such registration or contact us at: [email protected]
If you otherwise communicated with us and provided us with Personal Information you may contact us at: [email protected]
Please note that while most of your requested may be addressed within 30 days, it may take up to 90 days to delete all of your information.
If you live in the European Economic Area, United Kingdom, and Switzerland, you have a number of legal rights with respect to your information such as Accessing and Exporting Data, Editing and Deleting Data, in certain circumstances you can object to processing of your information, or to completely be deleted from our database. For exercising all these rights, please contact us at the means mentioned above.
Please note that, we may still preserve data for legal reasons or to prevent harm, including as described in the How Information Is Shared section.
We keep your information for as long as you require us to provide our services to you. We also keep information about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, and to prevent harm.
In some cases, when you give us information for specific features and you no longer use them we might delete the data after it is no longer needed for the feature (e.g. when you unregister from a mail service).
We take a great care in implementing and maintaining the security of the Site and our Users' Personal Information. The Personal Information is hosted on our authorized third party service providers which provide advanced security features. Telesofia employs industry standard procedures and policies to ensure the safety of its Users’ Personal Information, and prevent unauthorized use of any such information. However, we do not guarantee that unauthorized access will never occur.
When you access the Site or use the Service, we may use industry-wide technologies such as "cookies" (or similar technologies), which store certain information on your computer ("Local Storage") and which will allow us to enable automatic activation of certain features, and improve your Service experience.. It is easy to prohibit the Local Storage. Most browsers will allow you to erase cookies from your computer's hard drive, block acceptance of cookies, or receive a warning before a cookie is stored. However, if you block or erase cookies your online experience may be limited or even not possible at all.
We may also use certain third-party cookies. These are a different kind of cookies, stored on your computer by third parties, rather than by Telesofia. This kind of cookie is only read (and not altered by the Site) each time you visit the Site, and also when you visit certain websites or applications that uses similar cookies. Third-party cookies usually store only a Non-personal Information, such as the web pages you have visited, the duration of your browsing, etc.
To use our Site and/or Services you must be over the age of eighteen (18). Therefore, Telesofia does not knowingly collect Personal Information from children under the age of eighteen (18) and does not wish to do so. In the event that it comes to our knowledge that a person under the age of eighteen (18) is using our Site and/or Services, we reserve the right to prohibit and block such User from accessing our Site and will make all efforts to promptly delete any Personal Information.
For personal data subject in EU, please note that we rely on several legal bases to process the data. First and foremost your consent, which you may withdraw at any time as provided above. Also, we process your personal data when the processing is necessary to perform a contract with you, like the Terms of Service; for our legitimate business interests, such as in improving, personalizing, and developing the Services, and for promoting safety and security as described above.